- Filippo D'Orto
- Service Excellence Advisory
Service Excellence for organizations serving HNWI & VIP clients.
Advisory, audits & training engineered for high-touch teams.
Book an Advisory Call
A focused 15-minute conversation to map your context, define outcomes, and outline next steps. Discreet. On point.
- Filippo D'Orto
- Service Excellence Advisory
Service Excellence for organizations serving HNWI & VIP clients.
Advisory, audits & training engineered for high-touch teams.
Book an Advisory Call
A focused 15-minute conversation to map your context, define outcomes, and outline next steps. Discreet. On point.
- Sectors of Excellence
We support teams in delivering consistent, quiet excellence when hosting HNWI and VIP guests. This involves clear roles, simple daily routines and coaching on the floor to ensure that standards are maintained when it is busy.
SERVICES AT A GLANCE
- Advisory & Audits
On-site diagnosis, guest-journey mapping, SOPs & scripts - Talent Development
Role clarity, on-the-job coaching, tight feedback, leader cadence - Training Programs
Drills & roleplays, recovery playbook, service pace
INDUSTRIES WE SERVE
- Luxury hospitality, aviation, private service, diplomatic & membership environments
- Teams serving HNWI & VIP guests creating high-touch, high-stakes moments
- Dedicated division: Butler Training
References
Trusted by operators in luxury environments
INTERNATIONAL AIRPORT
(TOP 3 OF EUROPE)
Designing, performing and Pitch winning: Customer journey development for VIP and BUSINESS class areas
