Advisory, Audits & Training for organizations serving HNWI & VIP clients
Audits & Advisory
Short, surgical, discreet. We focus on the moments that matter: the decisive moments of your guest journey. You get a clear blueprint and tools your teams can use on day one.
Deliverables
- Service line blueprint and focused SOP set
- First-impression scripts and briefing notes
- Recovery playbook for delays/escalations
- 30/60/90 supervisor cadence
Outcomes
- Faster guest recovery
- Consistent first impression
- Fewer escalations
How engagements run
- Diagnose critical moments and gaps
- Design scripts, handovers, escalation paths
- Drill on the floor; deploy with leader cadence
Leadership & Talent Development
Role clarity first; dependable behavior follows. On-the-job coaching and tight feedback make capabilities tangible. With a simple leader cadence, the new standard becomes routine.
Components
- Lean capability framework and sharp role profiles
- Coaching loops, shadowing, focused feedback
- Standards of appearance and presence made practical
- Assessments and simple progress tracking
90-day roadmap
- Weeks 1–2: Diagnose roles, behaviors, gaps
- Weeks 3–6: Drill key moments; embed coaching
- Weeks 7–12: Deploy, measure, adjust
Outcomes
- Clear ownership and reliable routines
- Supervisors who coach, not firefight
- Adoption that sticks beyond the workshop
Training Programs
Targeted modules with roleplays, checklists and on-the-job drills. Built for high-touch teams serving HNWI & VIP clients.
Communication & Emotional Intelligence
- De-escalation and calm language under pressure
- Service tone, clarity, and guest empathy
Short briefings that set pace and priorities
Body Language & Etiquette
- Presence, posture, micro-signals
- Protocol and intercultural nuance made usable
Greeting, escorting, seating as learnable choreographies
Practical Skills & SOPs
- Station setup and crisp checklists
- Backstage flow and clean handovers
- QA loops that keep standards live
Sectors of Excellence
Built for luxury operators. We align roles, scripts and SOPs to deliver calm, exacting service under pressure, then embed the habits through leader cadence and on-the-job drills. The result is consistency guests can feel.
MODERN Butler-Service
The modern butler is the Swiss Army knife among the executive managers with a wide range of knowledge – from traditional service to digital business management.
