Sectors of Excellence
We support operators who serve HNWI and VIP clients. Clear roles, simple routines, coaching on the floor. Results you can see in daily work.
Hotels and Resorts
Guests feel the standard at the door and in the room. We align teams so every touch feels confident and unforced.
Focus areas
- Guest arrival and departure choreography
- Suite and villa service routines
- Housekeeping detail and turn down scripts
- Butler service and private dining
- Recovery when plans change
Airports and Airlines
From curb to lounge to gate, small frictions decide the memory. We set a steady pace and clean handovers.
- VIP meet and greet routes
- Lounge flow and team handovers
- Irregular operations recovery playbook
- Premium cabin service flow
- Language for delicate situations
Yachts and Private Residences
Privacy, pace and polish. Staff train on the floor so routines become habit.
- Household service routines and table service
- Wardrobe care and packing standards
- Hosting drills for arrivals and small events
- Communication with principals and assistants
- Discretion protocols
Embassies, Financial Institutions and Members’ Clubs
Protocol meets hospitality. Members expect ease and memory. Teams serve with calm presence and clear roles, while concierge protects privacy and access.
- Protocol and guest handling
- Door and welcome standards for arrivals and delegations
- Event service for briefings, receptions and private gatherings
- Room setup and flow that supports hosts and speakers
- Table management and pacing that respects protocol
- Personalization that feels natural
- Concierge itinerary planning and access coordination
- Vendor and partner checks to protect standards
- Security aware coordination with protection teams
- Back of house communication that keeps the floor calm
