Established consultant for high-class service experiences and trainer for corporate and individual behavior in the hospitality industry and premium service sector
Established consultant for high-class service experiences and trainer for corporate and individual behavior in the hospitality industry and premium service sector
With a unique blend of 20 years of work experience in an entrepreneurial startup business, opening and reopening hotels, sales, events, hotels, the food & beverage industry, as well as hospitality management consulting I have analyzed more than 1,000 hospitality-related companies (hotels, resorts, restaurants, airports, airlines).
My core objective is to change and elevate service procedures to create added value for my clients and their customers. My enthusiasm and extensive experience will contribute to the growth and advancement of my clients’ customer relations and company value.
skills.
- Charismatic and emphatic Lecturer and Trainer as well as vibrant Service Specialist
- Extensive experience in setting up businesses, opening and reopening hotel and restaurant operations
- High attention to detail whilst keeping the overview of any project in a well-structured approach
- Ability to set the right priorities whilst being cost-conscious and creating unforgettable experiences
- Strong oral communication skills and fluency in German, Italian and English
- Multicultural awareness and able to communicate with people from a variety of cultural backgrounds
»An investment in knowledge pays the best interest«
Benjamin Franklin
vita.
01/2018 – present
Freelance Consultant, Lecturer and Trainer
self-employed – available worldwide
Advising high-class service providers and luxury hospitality industry in projects requiring innovation and strategy advisory. My consulting services are based on a high sense of value and empathetic service skills as well as hands on advisory for intercultural understanding and communication with highly demanding customers for business communication and guest relations.
2019 – 2020
(interim management and
freelance assignment)
Director of Education, Development and Innovation
& Lecturer for Hospitality Management Skills and Leadership
at The International Butler Academy
Lecturer position and member of the board of directors. The International Butler Academy (TIBA) is a unique, exclusive and professional butling and house management school in the Netherlands.
08 | 2014 – 05 | 2018
Chief Executive Officer
at ETNA Enterprises GmbH
Co-founder
of the startup L’ARANCINERIA in Munich
academic background.
MASTER OF BUSINESS ADMINISTRATION
at École Hôtelière de Lausanne (EHL) Business School
BACHELOR OF ARTS
in European Business Administration
at Euro FH Hamburg and Suffolk University of Boston
certificates.
DIPLOMA in Royal Butler Service
The International Butler Academy, Netherlands
S.C.I.L. Master
SCIL PROFILE (Communication Diagnostic Training)
9 Levels – Value Coach
Institute for Personality, Cologne
SCRUM Master
Boris Gloger Managment Consulting
specializations.
- Team and organizational development consulting with focus on service quality and standards of appearance
- Coaching based on personal values and empathy skills
- Customer approach and customer service experience
- Development, implementation and auditing of customer service related SOPs
- Mystery guest services and analysis / quality standards
- Development, implementation, and auditing of customer service-related SOPs
- Interim executive management for hotel openings
- Guest recognition and guest handling
- Innovation and strategy consulting
lecturer subjects.
- Currently at EHL Hospitality Business School:
- Talent Management Systems
- Leadership and Organizational Development
- Corporate Sustainability
- International Hotel Management
- Previously taught and conducted:
- Leadership Styles (theory and implementation)
- Hospitality Management (management skills, theory, and practical knowledge in F&B / Rooms / HSK)
- Full Butler and Valet Training
- Mindset Training in the Service Industry: How to Become an Authentic Host
- Business and Table Etiquette
- Service Excellence
